I am a techie. Always have been. In 1981, I begged my parents to purchase a computer and was THRILLED when they finally agreed. They brought home a brand-spanking-new VIC20! I was the happiest 10 year old around!
Over the years, I’ve embraced changing technology. (Hey, we upgraded to the Commodore 64 not long after!) As a result, I’m always a bit perplexed when businesses think that staying current with technology is optional. My retired father – pushing 70 – uses the Web for all of his banking. The integration of technology tools into every industry is an unstoppable process. E-business is a fact for almost any industry I can think of.
Adapt or die.
For the last couple of months, I’ve been annoyed at an odd quirk in the website for a credit card I hold. Although I’m using a modern, up-to-date browser (Chrome, by that quaint little tech start-up Google), the website’s Message Center throws an error every time I try accessing the messages from the bank. Every. Single. Time.
This morning I had enough and decided to confirm my suspicion. This is not an odd quirk of timing or some Web server that just went on its virtual coffee break. The website doesn’t like Chrome. Let’s confirm this.
I fired up Firefox, my backup browser, and logged onto the website. I clicked the link for the Message Center. Yup. My new messages came right up. No validation error detected. I knew it! This website hates Chrome!
I decided to do my good deed for the day. Why not drop a quick note to the bank and point out that, with 25% of market share, Chrome should be supported by their site? A few clicks and I was ready to pass along this unsolicited feedback. Select the category of my issue, pick my OS and browser… huh?
I’ve got Firefox 38 so, although the browser is listed, I’m a step or two (or 35) ahead of them. At least they have the grace to acknowledge that Safari 2 is no longer supported. I remember Netscape. And AOL… well, you can’t mail out 4 bajillion CDs and not expect the browser to have some legs. That thing is going to last for a while. Like herpes.
This list suggests a few things to me:
- E-business falls somewhere below scraping out the bio-waste receptacle in the bank’s grand scheme of “What Are The Things We Care About?”
- There is an E-business senior leader somewhere that MIGHT be doing hits of blow out of a hooker’s asshole. (Not the crack. I mean the actual asshole.)
- This bank thinks that its prime demographic for online Web banking customers is an 83 year old great-grandmother who is waiting for her great-grandson to come back to fix “the Internet” that he “put” on her computer. It’s not working right, Tommy. That nice man at the mall said he could fix it for $5,750 and a small part of my soul. Should I just have him fix it? I know that you are so busy…
I don’t have a lot of confidence in this bank. Anyone know where I can cash out these dollars for something a bit more stable? I hear that these Beanie Babies are all the rage. All of the kids are into them now.
That seems like a smart bet.